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Insights and perspectives gained from technical support and development experience, delivered in column format.
Before Someone Posts “This App Is Slow” ─ How to Notice Unspoken Discomfort2025/04/30
Visualizing “Development Productivity”: How to Create a ‘Starting Point for Dialogue’ that Connects the Field and Management2025/04/08
“It feels a bit slow on my phone” — how should we deal with that sense of discomfort?2025/04/02
A Development Team Stalled by “Where to Break Lines in Code” ── It Might Not Be a “Trivial Issue”2025/02/12
“We only have one test environment, so verification doesn’t move forward” ── Where does that problem really come from?2025/01/19
The Difference Between Teams Where “This Isn’t What I Expected” Happens and Teams Where It Doesn’t: How to Build Systems That Reduce Misalignment2025/01/08